At Shineora, we are committed to providing you with the best shopping experience. If you're not completely satisfied with your purchase, here’s our return policy to ensure your peace of mind:

1. Return Window: You can return your product within 7 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition.

2. Eligibility for Return:

   • Products must be returned in the same condition as received, with all tags, seals, and packaging intact.
   • Products must not be damaged, worn, or altered in any way.
   • Certain items such as beauty products, intimate wear, or customized items are non-returnable.

3. Return Process:

   • To initiate a return, please contact our customer service team via phone or email with your order details.
   • Once your return request is confirmed, we will guide you through the return process.
   • You may be required to ship the product back to us at your own cost, unless the item was defective or incorrect.

4. Refund Process:

   • If your return is approved, we will process your refund via Cash on Delivery or Bank Transfer, depending on your initial payment method.
   • Refunds typically take 5-7 business days to be credited back to your account.

5. Damaged or Incorrect Items:

   • If the item you received is damaged or not as described, please contact us immediately, and we will arrange for a return or exchange at no extra cost to you.

6. Exchange Policy:

   • If you wish to exchange an item for a different size or color, please reach out to our support team. Exchanging items is subject to availability.